Credit Card and ACH Payment Statuses with Paya

When you use Sage 50 Payment Solutions to process credit card or ACH transactions in Sage 50, different payment statuses display on the receipts.

Approved - Issue Refund

This status shows on an original receipt that was processed and approved. If you need to refund the money back to the customer's credit card or bank account, click Approved - Issue Refund. A new receipt opens showing the negative refund amount. Sage 50 automatically inserts Refund as the description. The reference number has a prefix of REF plus the reference number of the original receipt. Click Process > Submit > and OK to post the refund to the customer's credit card. Save the refund receipt.

Approved - Refund Receipt

This status shows on a refund receipt that has been processed and approved. You can print this refund receipt to give to the customer for their records. To see the original receipt, click Approved - Refund Receipt.

Approved - Refund Issued

This status shows on an original receipt that has been refunded. To see the refund receipt, click Approved - Refund Issued.

Unprocessed - Refund Receipt

This status shows on a refund receipt that has been saved in Sage 50 but not yet processed and approved. To refund the money back to the customer's credit card or bank account, clickProcess > Submit > and OK . Save the refund receipt. When you open the refund receipt, the status should now show Approved - Refund Receipt.

Approved - Void Issued

This status shows on an original receipt that was voided.

Approved - Void Receipt

This status shows on a voided receipt that was processed and approved.