Use the Credit Memos window to enter credit memos for customer returns and credits; you can apply credit memos to any existing customer invoices. All entries made on this window are posted to General Ledger, customer records, and possibly inventory and job records. You have the choice of applying transactions to Jobs through the distribution list box.
The Credit Memos window allows you to enter as many as 500 return or credit line items per memo.
Entering
a customer credit memo
Use the Credit Memos window to apply credit to a customer invoice.
Printing
or previewing credit memos
When you enter customer credit memos in Sage 50, you can leave the Credit No. field blank to have Sage 50 automatically assign numbers to credit memos when printed.
Why does Sage 50 print "duplicate" on my credit memo when I know it isn't a duplicate?
Sage 50 will print "duplicate" on the credit memo if a Credit Number has already been assigned to the memo, either because it was printed before or because the Credit Number field on the Credit Memos window was filled in prior to printing. On the Credit memos window
- Complete the Credit Number field ONLY if the credit memo was printed outside of Sage 50, such as by hand, or if you do not plan to print it.
- Leave the Credit Number field blank if you plan to print the credit memo you are entering. Sage 50 will automatically assign the next credit number when you click Print and it will not print "duplicate" on the memo.
Voiding
a credit memo
Be careful when editing or deleting invoices. If you've already entered a receipt, you may need to first delete the receipt before you can edit or delete the invoice.
Using the Track It panel
You can use the Track It panel to update the tracking status of a credit memo (pending, approved, etc.), including assigning it to a specific user or all users that have a specific role in your company.