Print or Email a Customer Statement
Before you perform this task
You must have turned on the option to produce statements in at least one customer record.
To print or email a customer statement:
- In the Home window, open the Reports menu. Select Customers and Sales, and then choose Customer Statements.
- (Optional) Select Include inactive customers.
- (Optional) Click Select All to produce statements for all customers in the list.
- Select how the statements will be sent:
- Print produces paper statements to be mailed
- Email sends the statements to the email addresses in the customer records.
- By Preference produces print and email statements, according to the settings in the customer records.
- (Optional) Select Include Due Dates.
- Define the customers you want to send statements to: Selected customers, Selected customers with outstanding balances, or Selected customers with overdue balances.
- (Optional) If you are only printing statements, click Preview to check the statements before they are printed.
- Click OK to produce the statements. If you are printing statements, you are finished.
- If you try to email a customer without an address in their record, the program displays the Customer Email Address dialog box. Do one of the following:
- Type the customer's email address, if you know it, and then click Email. The address is added to the customer's record.
- Click Skip if you do not know a customer's email address. Make a note of the customer's name so you remember to send their statement later when you get their email address.
- Review the subject and message displayed in the Email Information window. You can change the subject and message if you want.
- Click Send.
Note: To review a customer statement at a later date, display the Customer Aged report.