Troubleshooting Tips for Write Letters

Below are suggestions for situations that you may encounter when using Write Letters.

The following information provides you with a list of potential situations, error messages, and so on, that you may encounter in the letter process. The information also includes a description of possible steps to take.

When trying to send a letter using email, you can't create the email message to send.

The email application you are using won't accept the email format you have set up in Write Letters. You must use the Plain Text Mail email setting to send your letters by email.

Follow these steps to allow Write Letters to use your email application:

From the Tasks menu, select Write Letters. Then select the type of letter you want to send (Customer, Vendor, or Employee).
From the Forms list on the Select a Report or Form window, select the letter template you want to use.
With the template selected, select the Send Letter button (located under the sample form) to open the template's filter window.
Select the appropriate settings, then select the Email Options tab.
Select the Plain Text option and then select the Email button to send your documents by email.

If using the Plain Text option doesn't work, test your email application from Word by creating a single form letter in Word and from the Word File menu, select Send To, and then select Mail Recipient. Enter an email address in the To field, and select Send a Copy. If the Email sends, your application is working properly.

When sending a letter using Outlook from an Exchange Server for email processing, you receive a security warning for each email address you are sending it to.

You receive a security warning for each email address you are sending your letter to and you have to confirm each message. This warning appears as a result of security settings on the Microsoft Exchange Server, which only the server's administrator can change.

When creating a letter template or letters and you have Office 2000 installed with Word macro security set to High, an error message appears stating that the Word macros are disabled.

This is an issue with Microsoft Office 2000 only, and occurs if the Word macro security settings are set to High. To resolve this problem, from the Word tools menu, select Macro and then Security. Set the macro security to Medium. Try creating your letter template or letters again.

Nothing happens when you try to send a letter by email.

Check to see if your email application is functioning and if it is, set the email application as the default email program. You need to have a default email program set up before you can send your letter by email.

In Word 2007 or Word 2010, I do not see the Sage 50 Letter Template toolbar that allows me to add fields.

Click the Add-Ins tab to see the Sage 50 Letter Template toolbar when you are using Word 2007 or Word 2010.