Reverse a Payment (NSF Cheque)

To reverse an NSF cheque from a customer:

  1. In the Home window, click Receipts.
  2. In the From box, select the customer for whom you need to reverse the payment.
  3. If the invoice was paid in full, you will need to show fully paid invoices by clicking Include fully paid transactions icon on the toolbar.
  4. Change the Paid By box to Cash and select the chequing account in which to record the reversal.
  5. Enter "NSF" in front of the receipt number.
  6. Change the payment date to the date your bank reversed the deposit.
  7. Enter the amount on the NSF cheque as a negative number in the Amount Received box.

    8. Note: You must enter the amount on the cheque. If a discount was applied to the total, it will not be visible, and entering the total amount displayed in the program will produce an error.

  8. Enter any comments you want to include.
  9. Click Process.

Note: If you want to charge the customer for any bank fees, you must do so on a separate invoice. Apply the charges to Miscellaneous Revenue in the Account column.

  1. In the Home window, click Invoice Customers.
  2. Change the Paid By box to Pay Later.
  3. Enter "NSF" in front of the invoice number.
  4. Change the invoice date to the date your bank reversed the deposit.
  5. In the From box, select the customer for whom you need to reverse the payment.
  6. On the first invoice line, in the Item Number column, select NSF cheque from your price list. If you haven't created this item in your price list,  just enter an item description in the Item Description column, and enter Bank in Account .
  7. Enter the amount on the NSF cheque in the Amount column.
  8. In the Tax column, clear the taxes.
  9. On the second invoice line, enter any bank charges you want the customer to pay and clear the taxes. If you do not have a price list item for this, just enter a description and amount. Change the Account to Miscellaneous Revenue.
  10. Enter any comments you want to include.
  11. Click Process.