Customers
A customer is an individual or a business who purchases the products you sell or the services your company provides. For example, a customer could be an individual who buys your retail sports equipment, a homeowner who wants to hire your staff to build a fence, a corporation which subcontracts your staff for security services, a client who regularly orders wholesale items for their hardware store, a theatrical troupe paying their monthly rent for a facility rental.
Why do I need to track customers?
If you ever need to invoice a customer for a sale, or want to track customer details for future business activities,we highly recommend that you add a customer record to Sage 50 Accounting.
Customer records allow you to:
- Save time because you don't have to enter contact information every time you invoice the same customer.
- Easily track overdue invoices.
- Set up preferred and multiple
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- Identify internal customers to keep track of employee activities that are not directly related to an external customer.
One-time customers
If you are a retail operation that always receives payment at the time of sale, it may not be necessary to set up a customer record. However,if you want to track all sales from single-sale customers or customers with whom you rarely do business, create a record called One-time Customer. Entering a sale using this customer record tracks these sales without recording a customer name or other details, and stores the transactions as a lump sum for reporting purposes.
My customers are called members/patients/clients (Sage 50 Premium Accounting)
Not all companies refer to their customers with the term, customers.Sage 50 Accounting allows you to create a custom name for the people or organizations with whom you do business: buyers, clients, donors, guests, members, patients, patrons, residents, supporters, tenants.
Quickly add a new customer during a sale
Sage 50 Accounting allows you to add a new customer quickly to the program without going through the formal process of creating a new customer record. Add a customer "on the fly" when you create a sales invoice or accept a customer deposit. You can always go back later into the customer record to enter more information.
Finished doing business with a customer
If you no longer do business with a specific customer, and still want to keep their transaction information for reporting purposes, set the customer record to inactive.
If you no longer do business with a specific customer, and do not want to store reporting information on a customer, a customer's record can be removed when:
- There is a zero balance on the customer's account.
- The customer's transactions in Sage 50 Accounting have been cleared.
- There are no outstanding sales orders or quotes for this customer.