Enter a Sales Credit Note
There are different methods of creating credit notes depending on your Sage 50 Accounting product and if you have a service plan that includes credit notes.
- Create a new sales invoice. How?
- In the Home window, click Customers & Sales on the navigation pane.
- In the Tasks pane, right-click the Sales Invoices icon and select Invoice, and then select Create Invoice from the menu.
- In the Payment Method box, select Pay Later from the list.
- In the Customer box select or enter the customer name.
- In the Invoice No.box, enter CN for credit note, and a number, if you want.
- Accept the date displayed. Do not use the date of the original invoice unless the goods were returned the same day.
- The next step depends on the type of item being returned or the type of service fee being refunded:
- Enter the item number.
- In the Quantity box, enter a quantity, preceded by a minus sign.
- In the Quantity box, enter a quantity, preceded by a minus sign.
- Enter a description of the item in the Description box.
- In the Account box, select the expense account you use for writing off inventory and services, such as Adjustment Write-off.
- In the Quantity box, enter a quantity, preceded by a minus sign.
- Enter a description of the item in the Description box.
- In the Account box, select the expense account you use for writing off inventory, such as Adjustment Write-off.
- Select the tax code you used for the original invoice.
- If the original transaction included allocations to projects, click the Project Allocation button , and enter the project and the amount or percent to allocate. Then click OK to return to the invoice screen.
- In the Comments box, describe the reason for the refund.
- In the Terms box, remove any payment terms.
- If you want to print the credit note, choose Print from the File menu.
- Click either Process or Print & Process.
With this method, you can create a credit note1 You need a service plan that includes credit notes. from an existing invoice to retrieve some invoice details.
- Create a credit note. How?
- In the Home window, click Customers & Sales on the navigation pane.
- In the Tasks pane, right-click the Sales Invoices icon and select Credit Note and then Create Credit Note from the menu.
- In the Invoice No. box, enter an invoice number or use the finder to search for the invoice. Sage 50 will auto fill the credit note with the following invoice details: customer name and address, payment method, salesperson, inventory location, project, shipper name, payment terms and invoice line details (item, quantity, unit, description, tax code and account).
- (Optional) Enter the Return Date.
- In the Quantity box, enter the quantity being returned or refunded. If the returned item cannot be returned to inventory, clear the item number and select a write-off account.
- (Optional) Add an amount in the Freight field.
- (Optional) In the Comment box, describe the reason for the refund.
- Click either Process or Print & Process.
Note: If you selected an existing invoice, the Invoice Quantity and Invoice Amount fields will show the original invoice information.
With this method, you can create a free-standing credit note2 You need a service plan that includes credit notes..
- Create a credit note. How?
- In the Home window, click Customers & Sales on the navigation pane.
- In the Tasks pane, right-click the Sales Invoices icon and select Credit Note and then Create Credit Note from the menu.
- In the Customer box, select or enter the customer name.
- Select Pay Later from the Payment Method list, unless you are issuing a refund immediately.
- In the Credit Note No. box, enter a number after the prefix CN.
- (Optional) Enter the Return Date.
- Enter the line details for the item(s) being returned or refunded.
- (Optional) Add an amount in the Freight field.
- (Optional) Enter or clear the Early Payment Terms.
- (Optional) In the Comment box, describe the reason for the refund.
- Click either Process or Print & Process.
For inventory items, this transaction increases the inventory asset account, and decreases the Accounts Receivable (for pay later), Cost of Goods Sold, and revenue accounts.
For non-inventory or service items, the program decreases Accounts Receivable (for pay later) and the revenue account you specified.