Enter a Sales Credit Note

1. Create a new sales invoice.
   How?

   1. In the Home window, click Customers & Sales on the navigation pane.
   2. In the Tasks pane, right-click the Sales Invoices icon and select Invoice, and then select Create Invoice from the menu.
2. In the Payment Method box, select Pay Later from the list.
3. In the Customer box select or enter the customer name.
4. In the Invoice No.box, enter CN for credit note, and a number, if you want.
5. Accept the date displayed. Do not use the date of the original invoice unless the goods were returned the same day.
6. The next step depends on the type of item being returned or the type of service fee being refunded:
An item that you track in Sage 50 Accounting and that you can sell again
1. Enter the item number.
2. In the Quantity box, enter a quantity, preceded by a minus sign.
An item that you track in Sage 50 Accounting and that you cannot sell again, or a service that you track in Sage 50 Accounting
1. In the Quantity box, enter a quantity, preceded by a minus sign.
2. Enter a description of the item in the Description box.
3. In the Account box, select the expense account you use for writing off inventory and services, such as Adjustment Write-off.
An item or service that you do not track in Sage 50 Accounting
1. In the Quantity box, enter a quantity, preceded by a minus sign.
2. Enter a description of the item in the Description box.
3. In the Account box, select the expense account you use for writing off inventory, such as Adjustment Write-off.
7. Select the tax code you used for the original invoice.
8. If the original transaction included allocations to projects, click the Project Allocation button , and enter the project and the amount or percent to allocate. Then click OK to return to the invoice screen.
9. In the Comments box, describe the reason for the refund.
10. In the Terms box, remove any payment terms.
11. If you want to print the credit note, choose Print from the File menu.
12. Click either Process or Print & Process.

With this method, you can create a credit note1  You need a service plan that includes credit notes. from an existing invoice to retrieve some invoice details.

1. Create a credit note.
   How?

   1. In the Home window, click Customers & Sales on the navigation pane.
   2. In the Tasks pane, right-click the Sales Invoices icon and select Credit Note and then Create Credit Note from the menu.
2. In the Invoice No. box, enter an invoice number or use the finder to search for the invoice. Sage 50 will auto fill the credit note with the following invoice details: customer name and address, payment method, salesperson, inventory location, project, shipper name, payment terms and invoice line details (item, quantity, unit, description, tax code and account).
3. (Optional) Enter the Return Date.
4. In the Quantity box, enter the quantity being returned or refunded. If the returned item cannot be returned to inventory, clear the item number and select a write-off account.

Note: If you selected an existing invoice, the Invoice Quantity and Invoice Amount fields will show the original invoice information.

5. (Optional) Add an amount in the Freight field.
6. (Optional) In the Comment box, describe the reason for the refund.
7. Click either Process or Print & Process.

With this method, you can create a free-standing credit note2  You need a service plan that includes credit notes..

1. Create a credit note.
   How?

   1. In the Home window, click Customers & Sales on the navigation pane.
   2. In the Tasks pane, right-click the Sales Invoices icon and select Credit Note and then Create Credit Note from the menu.
2. In the Customer box, select or enter the customer name.
3. Select Pay Later from the Payment Method list, unless you are issuing a refund immediately.
4. In the Credit Note No. box, enter a number after the prefix CN.
5. (Optional) Enter the Return Date.
6. Enter the line details for the item(s) being returned or refunded.
7. (Optional) Add an amount in the Freight field.
8. (Optional) Enter or clear the Early Payment Terms.
9. (Optional) In the Comment box, describe the reason for the refund.
10. Click either Process or Print & Process.