Message: Payment for this transaction has already been uploaded to your payment service provider account. If you adjust, void or reverse this transaction in Sage 50 Accounting, your changes will not be reflected in your payment service provider account.

Problem:

Transactions recorded in Sage 50 Accounting and that have been uploaded to your payment service provider are not adjusted, voided or reversed when these transactions are modified in Sage 50 Accounting.

Solution:

If you click Yes in the message, Sage 50 Accounting will adjust, void or reverse your transaction automatically and a correction will be recorded automatically in the journals and reports.

If you click No in the message, you will need to enter a new transaction manually to record the adjustment or reversal.

The following questions will help you figure out whether you should allow Sage 50 Accounting to automatically adjust, void or reverse the transaction.

Has the uploaded file been processed by your payment service provider?

If the file has been processed, we can assume all the customer and vendor payments have been deposited. In this case, you may decide not to adjust or void the transaction automatically because it’s just easier to record a new transaction that manually adjusts or voids the transaction that was processed. Alternatively, you can call your customer and vendor and have the correction be reflected in your next sales or purchase.

For example, you made a direct deposit payment to a vendor for $200. The transaction was uploaded and processed but you need to make an adjustment so that the payment is now $100. Because the transaction file has already been processed by the payment service provider, the vendor owes you the difference of $100.

If the uploaded file hasn't been processed by your payment service provider, what should I do next?

If the file has not been processed, you can delete the file from your payment service account and allow Sage 50 Accounting to adjust, void or reverse the transactions automatically. The corrected payment amounts can then be uploaded to the payment service provider.