Customer and Vendor Returns

When customers return goods that have been recorded on an invoice, but have not been paid for, you can cancel the sales invoice, just make sure to indicate that the invoice represents a return (in the invoice field, add the word return to the number). When a customer returns an item that they have already paid for, you can either offer them a credit on future purchases or refund their money.

Sales or purchase returns involve issuing or receiving a credit note, or granting a full refund.

Customer returns
If a customer is: Then, you should:

Returning goods or services they have paid in full.

Void the sales invoice, and Sage 50 Accounting will automatically issue a credit note on their record and adjust the inventory numbers.

Create a sales credit note (Sage 50 Premium Accounting)1

Returning goods or services they have not paid for.

Void the sales invoice, and Sage 50 Accounting will automatically adjust the inventory numbers.

 

Returns to a vendor
If you are: Then, you should:

Returning paid goods or services to a vendor.

Void the purchase invoice, and Sage 50 Accounting will automatically issue a credit note on behalf of the vendor.

Create a purchase credit note (Sage 50 Premium Accounting)2

Returning unpaid goods or services to a vendor.

Void the purchase invoice.